I haven't received my Order Confirmation - has my order gone through?

We ask that you allow up to 1 hour for this to come through. This can depend on your email provider, some could take longer than others. It is also recommended to check your junk mail as emails can get filtered through. Busy days like Black Friday and Christmas mean emails take longer to come through. We can't speed up the sending of it but rest assured, if you've seen the order confirmation page after you've paid, we've got your order.

If you have waited and still haven't received a confirmation, please log on to your account and check if your email address is correct. You will find this under 'My Account' and 'My Details and Contact Preferences'. You might have a typo and this will affect the confirmation email. Don't worry though, we can always send you one if you have done this! 

If you have not received any confirmation and have followed the steps above, please chat with us using the live chat button below!