If you haven't had your order confirmation email, please check out this article.
The table below shows when you can expect your delivery based on the day of the week you've ordered it. For clarity, the "Order Day" is the day if the week you ordered it. As an example, if you ordered before our 11pm delivery cut-off time on a Wednesday you can expect your Next Day Delivery on a Thursday or your Standard Delivery at the earliest on the Friday but it could be up to the following Tuesday.
If you've received your dispatch email, please check for any updates on your delivery, this information should be on the tracking like for example a calling card has been left or your parcel has been left with a neighbour.
If the parcel is showing as delivered and has been signed for, we would advise you to ask your family members or neighbours just in case they have taken this in for you! If you cannot locate the order this will need to be investigated by the courier. To start the process, we need you to fill in a Declaration Form stating that you haven't received the delivery. To get hold of a Declaration Form, please contact us via one of the methods here. Please be aware that a Declaration Form is a legal document that must be completed and signed in order for the courier to start investigating your claim. It is used to legally declare that you have not received your items or parcel.
We then forward this on to the courier, and they'll update us once they have investigated. Claims are sent every Friday at 12pm and can take up to 28 days to investigate and come back with a decision on your claim.