You've emailed me to say you've processed my refund, but it's not showing in my account, why?

Don't be alarmed!

If you’ve returned something to us for a refund, the whole process can take up to 14 days in busy periods, however, we do aim to get returns processed within 7 days of us receiving them at our Warehouse.

You will receive an email to confirm when your refund has been processed. You'll see the refund in your bank 3-5 working days after we've sent it. Unfortunately, this timescale is outside of our control and dependent on your Bank. Usually, refunds will appear sooner than this but we can't speed it up. We have to refund in the same way we were paid for security reasons.

If you've paid by PayPal, it will take 24-48 hours to hit your account.

For LayBuy, the process can take up to 10 working days.

We would say from the day you get the confirmation email of your refund to allow 6 full working days if you haven't received anything in your bank or PayPal pop up on chat and we will check everything for you!