You've emailed me to say you've processed my refund, but it's not showing in my account, why?

Don't be alarmed!

Returns are processed within 7 days of us receiving them at our Warehouse. 

You will receive an email to confirm when your refund has been processed. You'll see the refund in your bank 3-5 working days after we've sent it. Unfortunately this timescale is outside of our control and dependent on your Bank. Usually, refunds will appear sooner than this but we can't speed it up. We have to refund in the same way we were paid for security reasons.