Our returns policy can be found here.
Returning to Store
Credit or Debit Card Payments
If you've paid by credit or debit card just nip down to your local Footasylum store with your dispatch note and the stuff you want to return, and the Store team will be happy to offer you a refund.
If you've paid by PayPal you can return your order to any Footasylum store for a refund back to your PayPal account within 14 days. The refund isn't processed in Store. They'll send the Customer Experience Team the details and the refund will be processed in Paypal as soon as possible. Our Stores can't exchange any orders paid by Paypal.
EBAY Orders: PLEASE NOTE ALL ORDERS FROM THE FOOTASYLUM EBAY STORE MUST BE RETURNED BY POST AND CANNOT BE REFUNDED OR EXCHANGED IN ANY OF OUR STORES.