Refunds are processed within 7 days of us receiving your order or items back with us. The whole returns process from you dropping it off to be returned to us and it reaching our Distribution Centre to be checked & refunded can also take up to 7 days.
Once we process your refund, the Banks ask you to allow 3-5 working days to see it in your account. This is the same for any refund not relating to a return.
In total, from dropping off your return you should see your refund within 20 days*, and probably sooner if it's Paypal, Klarna or Laybuy though. If it's been less than 20 days, please don't contact us to ask us to do it faster at this time of year, we can't speed it up.
*20 days is the maximum, but our team in the Distribution Centre are brilliant. It's usually a lot quicker than that!