If you’ve returned something to us for a refund, the whole process can take up to 14 days in busy periods, however we do aim to get returns processed within 7 days.
Once the refund is processed, this normally takes around 3-5 working days to go back to your account.
If you've paid by PayPal, it will take 24-48 hours to hit your account.
For LayBuy, the process can take up to 10 working days.
Unfortunately these timescales are outside of our control. Usually, refunds will appear sooner than this but we can't speed it up. We refund back to the original payment method.