Why haven't I been refunded the whole amount?

Our returns policy can be found here.

We will only refund the delivery charge if you have cancelled your order, if you have not received your delivery for circumstances outside of your control, or we have sent you a faulty or incorrect item. You may have also had the £2.50 returns fee applied.

In some instances, due to current exchange rates, some international deliveries may affect your total amount refunded. Unfortunately, this is out of our control.